bajre Privacy Policy

bajre collects personal data from you through several channels: information you provide directly during registration and account management, data generated automatically through your use of the platform, and information received from third-party payment providers and identity verification services. The categories of personal data we collect are described below.

1.1 Registration and Account Data

When you create a bajre account, we collect the following information:

• Full legal name;
• Date of birth (used for age verification — players must be 18 or older);
• Email address;
• Mobile number (used for OTP authentication and account security);
• Preferred payment method details (mobile wallet number or bank account reference — not full card numbers);
• Username and encrypted password hash.

1.2 Identity Verification Data

When you submit a withdrawal request for the first time, or when bajre has reasonable grounds to require identity verification, we may collect:

• A copy of your National Identity Card (NID), passport, or other government-issued photographic identification;
• A selfie or live photo taken at the time of verification (where required by our verification process);
• Proof of payment method ownership (e.g., a screenshot of your bKash or Nagad account in your name).

Identity documents are processed by bajre's internal compliance team and, where necessary, by a certified third-party identity verification provider. They are stored securely and are never shared with parties outside the verification and compliance process.

1.3 Transaction and Gaming Data

bajre maintains records of all financial and gaming activity associated with your account, including:

• Deposit and withdrawal amounts, timestamps, and payment method references;
• Bonus credits, wagering history, and promotional redemptions;
• Game session logs, bet amounts, outcomes, and game provider identifiers;
• Sports betting selections, stake amounts, and settlement records.

These records are retained for audit, compliance, responsible gaming monitoring, and dispute resolution purposes.

1.4 Technical and Usage Data

When you access the bajre platform, our servers and analytics systems automatically collect the following technical information:

1.5 Communications Data

If you contact bajre's support team via email or live chat, we retain records of those communications — including the content of messages, timestamps, and agent responses — for quality assurance, training, and dispute resolution purposes. We do not record telephone calls, as bajre does not operate a phone support line.

bajre uses the personal data it collects for the following specific, lawful purposes. We process your data only where we have a valid legal basis to do so — either because processing is necessary to perform our contract with you, because we have a legitimate business interest that does not override your rights, or because we are required to do so by applicable law.

2.1 Account Operation and Service Delivery

The primary purpose for which bajre processes your personal data is to operate your account and deliver the services you have signed up for. This includes creating and maintaining your player account, processing deposits and withdrawals in BDT via bKash, Nagad, Rocket, Upay, and bank transfer; providing access to games from studios including Evolution Gaming, Pragmatic Play, NetEnt, and Microgaming; and delivering sports betting markets for cricket (BPL, IPL, T20 World Cup, Bangladesh Tigers), football, kabaddi, and other sports.

2.2 Identity Verification and Fraud Prevention

bajre is committed to operating a safe and fraud-free environment. We use your identity and account data to verify that you are who you say you are, that you meet the 18+ age requirement, that you are not operating a duplicate account, and that your transactions do not exhibit patterns associated with money laundering, bonus abuse, or other fraudulent activity. Where fraud is suspected, we may share relevant data with law enforcement or regulatory bodies as required.

2.3 Responsible Gaming Monitoring

bajre uses your gaming activity data — including session length, deposit frequency, bet sizes, and loss patterns — to identify players who may be experiencing gambling-related difficulties. Where our monitoring systems flag a concern, a member of the bajre responsible gaming team may reach out to you by email to check in and provide information about the tools available to help manage your play. This monitoring is carried out in your interest and forms part of bajre's duty of care toward all players.

2.4 Promotional and Marketing Communications

If you have opted in to receive marketing communications from bajre, we will use your email address and mobile number to send you information about promotions, seasonal offers (for example, those aligned with BPL season, Eid, or Pohela Boishakh), and new game launches. You can withdraw your consent to receive marketing communications at any time by clicking the unsubscribe link in any marketing email or by contacting [email protected]. Withdrawal of marketing consent does not affect your ability to use the bajre platform.

2.5 Legal and Regulatory Compliance

bajre retains certain categories of personal data — particularly transaction records and identity verification documents — because we are legally required to do so under applicable anti-money laundering (AML) and know-your-customer (KYC) standards. Data retained for compliance purposes is held for the minimum period required and is accessible only to authorised compliance personnel.

3.1 Payment Processors

To process your deposits and withdrawals, bajre shares transaction-relevant data with the payment providers you use — including bKash, Nagad, Rocket, Upay, Visa, Mastercard, Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, and Sonali Bank. The data shared is limited to what each provider requires to authenticate and settle the transaction. Each provider processes that data under their own privacy policy and terms of service.

3.2 Game Providers and Studios

When you launch a game from a third-party studio on the bajre platform, a session token and a pseudonymous player identifier are passed to that studio's game server to authenticate your session and record your game activity. No directly identifying personal data (such as your full name, email address, or payment details) is transmitted to game studios. Studios receive only the minimum data needed to run the game session and credit or debit your balance accordingly.

3.3 Identity Verification Providers

bajre may use a certified third-party identity verification service to assist with the KYC process. When this occurs, the identity documents and photographs you submit are shared with that provider under a data processing agreement that restricts them from using your data for any purpose other than completing the verification on bajre's behalf.

3.4 Law Enforcement and Regulatory Bodies

bajre may disclose personal data to law enforcement agencies, regulatory authorities, or courts if required to do so by applicable law, by a valid legal order, or where disclosure is necessary to prevent or detect serious crime. bajre will notify affected players of such disclosures where it is legally permitted to do so.

3.5 Business Transfers

In the event that bajre undergoes a merger, acquisition, restructuring, or sale of assets, your personal data may be transferred to the acquiring entity as part of that transaction. bajre will take reasonable steps to ensure that any such transfer is subject to commitments that provide a level of protection for your data equivalent to that described in this Policy, and will notify registered players of any material change in data controller identity before it takes effect.

bajre uses cookies and similar browser-based tracking technologies on bajre.com to ensure the platform functions correctly, to keep your session secure, and to understand how players use the site so we can improve it. The following table describes the categories of cookies used on the bajre platform.

bajre does not use third-party advertising cookies or retargeting pixels that track your activity across other websites. Our analytics data is processed internally and is not shared with advertising networks.

4.1 Managing Cookies

You can control non-essential cookies through your browser settings. Most modern browsers allow you to block or delete cookies, and to be notified when a cookie is set. Instructions for managing cookies in the most commonly used browsers are available through each browser's own help documentation. Please be aware that disabling functional or analytics cookies may affect your experience on the bajre platform, but will not prevent you from accessing your account or placing wagers.

4.2 Local Storage

In addition to cookies, bajre may use browser local storage to retain session state and game client preferences on your device. Local storage data does not leave your browser and is not transmitted to bajre's servers unless you specifically trigger an action (such as saving a new game preference). You can clear local storage at any time via your browser's developer tools or privacy settings.

bajre implements a layered approach to data security, combining technical controls, operational procedures, and staff training to protect your personal data against unauthorised access, loss, alteration, or disclosure. Our key security measures include:

• TLS encryption in transit: All data transmitted between your browser or mobile device and bajre's servers is protected by TLS 1.2 or higher. This is indicated by the padlock icon in your browser's address bar when visiting bajre.com.
• AES-256 encryption at rest: Personal data stored in bajre's databases — including identity documents and account details — is encrypted at rest using AES-256 encryption.
• Access controls: Access to systems containing personal data is restricted to bajre personnel and authorised contractors who require that access in order to perform their roles. Access is granted on a least-privilege basis and is subject to regular review.
• OTP two-factor authentication: All player accounts are protected by OTP-based second-factor authentication for logins from new or unrecognised devices. This cannot be disabled by the account holder.
• Penetration testing: bajre's platform undergoes periodic security assessments, including penetration testing, conducted by independent security specialists.
• Incident response: bajre maintains a documented security incident response plan. In the event of a data breach that is likely to result in a risk to the rights or freedoms of affected players, bajre will notify affected individuals promptly and take immediate remediation steps.

While bajre takes all reasonable and commercially practical steps to protect your personal data, no internet-based service can guarantee absolute security. You are responsible for maintaining the confidentiality of your bajre login credentials and for notifying us immediately at [email protected] if you suspect any unauthorised access to your account.

bajre retains personal data only for as long as it is necessary for the purposes for which it was collected, or as required by applicable legal and compliance obligations. The following retention periods apply as a general guide:

When a retention period expires, bajre securely deletes or irreversibly anonymises the relevant personal data. Anonymised, aggregated data (which cannot be used to identify any individual) may be retained indefinitely for statistical and platform-improvement purposes.

If you request deletion of your personal data and your account is closed, bajre will proceed with deletion of data that is not subject to a mandatory retention period. Data that must be retained under applicable AML, KYC, or financial record-keeping requirements will be held for the applicable statutory period, after which it will be securely deleted.

bajre respects the rights of every player over their own personal data. Regardless of your location within Bangladesh — whether you are based in Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, or Mymensingh — the following rights are available to you as a bajre player. You can exercise any of these rights by contacting [email protected]. bajre will respond to all rights requests within 30 days of receipt.

If you have any questions, concerns, or requests relating to this Privacy Policy or to the way bajre handles your personal data, please contact the bajre privacy team using the details below. bajre will acknowledge your enquiry within 2 business days and provide a full response within 30 days of receipt.

8.1 Changes to This Privacy Policy

bajre may update this Privacy Policy from time to time to reflect changes in our data practices, applicable law, or the services we offer. When a material change is made, we will post the updated Policy on this page with a revised effective date and, where practicable, notify registered players by email. The most current version of this Policy is always available at bajre.com/privacy-policy. Your continued use of the bajre platform after an updated Policy is published constitutes your acceptance of the revised terms.

8.2 Children's Privacy

bajre is strictly an 18+ platform. We do not knowingly collect personal data from individuals under the age of 18. If bajre becomes aware that a person under 18 has registered an account or provided personal data, the account will be closed immediately and all associated data will be deleted, subject to any applicable mandatory retention requirements. If you believe a minor may have accessed bajre using your account or payment credentials, please contact [email protected] without delay.

This Privacy Policy was last reviewed and updated on 1 January 2026 and is effective from that date for all registered bajre players.